Refund policy

By completing a purchase with Azvok, you accept the conditions described in this policy. This applies to all orders shipped within the United Kingdom.

Return Window
Return requests must be lodged within 14 days of delivery. Items should be unworn and unused, sent back in their original packaging with all tags still fixed. Any product showing wear, damage, or alterations will not be accepted.

How to Request a Return
To begin a return, email us with your order number and the reason for returning the item. Once granted, we will email return shipping instructions. Unauthorised returns may be refused.

Damaged or Incorrect Items
If you receive an item that is damaged, faulty, or different from what you ordered, reach out to us straight after delivery. We will examine the matter and provide a solution if your situation qualifies.

Exchanges
Exchanges are only provided for items that arrived damaged or incorrect. We do not accept exchanges for customers who changed their mind. All exchange requests must be emailed with your order number and a brief summary.

Restocking Fees
Azvok does not charge any restocking fees on approved returns.

Refunds
After we receive and inspect your returned product, we will email you an update. If your refund is approved, the amount will be returned to your original payment method. Refund processing may take up to 7 business days from the date of approval. Items that do not meet our return rules may not receive a refund.

Discounts and Promotions
All discount codes and promotional offers must be entered at checkout. We cannot refund any promotions that were forgotten, missed, or already expired.

Customer Support
Got a question or need some assistance? We're always happy to help. Contact us using the details below.

Email: support@azvok.shop
Phone: +44 7861 946234
Address: 82 Queen Mary Rd, Sheffield S2 1HY, United Kingdom